Connect your Intercom to Zendesk integration in 2 minutes

intercom zendesk

Zendesk, less user-friendly and with higher costs for quality vendor support, might not suit budget-conscious or smaller businesses. When comparing the automation and AI features of Zendesk and Intercom, both platforms come with unique strengths and weaknesses. Migration Wizard is a cloud-based SaaS that doesn’t require installation. Also, you can share the access to Demo or Full Data Migration with your team member or customer. Help Desk Migration solution will spare you from copy pasting data entities or setting lacking fields throughout Intercom to Zendesk migration.

The difference between the two is that the Professional subscription lacks some things like chat widget unbranding, custom agent roles, multiple help centers, etc. Just as Zendesk, Intercom also offers its own Operator bot which will automatically suggest relevant articles to customers who ask for help. Basically, you can create new articles, divide them by categories and sections — make it a high end destination for customers when they have questions or issues.

On one hand, Zendesk offers a great many features, way more than Intercom, but it lacks in-app messenger and email marketing tools. On the other hand, Intercom has all its (fewer) tools and features integrated with each other way better, which makes your experience with the tool as smooth as silk. In the domain of customer onboarding, Intercom takes a definitive lead with its distinctive feature – the ability to create interactive product tours.

Though Zendesk now considers itself to be a “service-first CRM company,” since its founding in 2007, their bread and butter offering has leaned much more heavily toward the “service” part of that equation. Though Intercom chat window says that their team typically replies in a few hours, I received the answer in a couple of minutes. Their agent was always trying to convert me into a lead along the way, but heck, that’s a side effect of our job.

Zendesk can be more flexible and predictable in this area as you can buy different tools separately (or even use their limited versions for free). Honestly, when intercom zendesk it comes to Zendesk, it is not the most modern tool out there. With 2.78 billion users (a number that’s still growing rapidly),it’s just not another app…

Together, these security measures eliminate the dangers of data leak. Select the most suitable time to start the help desk migration workflow. Start by exporting historical records and continue with move ahead to the Delta function to import your during migration changed data entities. We have numerous customers that do this and benefit greatly from our out-of-the-box integration with Intercom.

Connect Intercom and Zendesk to integrate crucial parts of your business

Moreover, Zendesk excels in sending automated responses and escalating critical issues with precision. While Zendesk incorporates live chat and messaging functionalities to facilitate proactive customer engagement, it falls short of matching Chat PG Intercom’s level of personalization. However, if your organization heavily relies on Intercom’s real-time communication features, in-app messaging, and chat-based support, transitioning entirely to Zendesk may not cover all your needs.

Intercom has a dark mode that I think many people will appreciate, and I wouldn’t say it’s lacking in any way. But I like that Zendesk just feels slightly cleaner, has easy online/away toggling, more visual customer journey notes, and a handy widget for exploring the knowledge base on the fly. If you’re exploring popular chat support tools Zendesk and Intercom, you may be trying to understand which solution is right for you.

intercom zendesk

Intercom enables customers to self-serve through its messaging platform. Agents can easily find resources for customers from their agent workspace. The two essential things that Zendesk lacks in comparison to Intercom are in-app messages and email marketing tools.

An example of the platforms’ different focus is that Intercom includes an email marketing feature, whereas Zendesk doesn’t. With its robust ticketing system, versatile automation capabilities, and extensive reporting tools, Zendesk empowers businesses to handle customer inquiries effectively and improve support efficiency. It’s best used when you need a centralized platform to manage customer support operations, whether through email, chat, social media, or phone. Zendesk is ideal for businesses seeking to enhance their customer service processes and maintain a high level of customer satisfaction across all communication channels. Determining whether Zendesk is better than Intercom hinges on your unique customer support and engagement requirements.

It’s virtually impossible to predict what you’re going to pay for Intercom at end of the day. It’s highly customizable, so you can adjust it according to your website or product’s style. Working on customer queries from Gmail was exactly what we needed. When a conversation is found in Intercom, create a ticket in Zendesk and keep both in sync.

Zendesk vs. Intercom: Which is better?

Because Intercom started as a live chat service, its messenger functionality is very robust. It feels very modern, and Intercom offers some advanced messenger features that Zendesk does not. To sum things up, Zendesk is a great customer support oriented tool which will be a great choice for big teams with various departments. Intercom feels more wholesome and is more customer success oriented, but can be too costly for smaller companies.

Intercom’s focus on instant interactions and personalized engagement is particularly valuable for businesses prioritizing chat-first customer support and real-time communication. Intercom also excels in real-time chat solutions, making it a strong contender for businesses seeking dynamic customer interaction. This unpredictability in pricing might lead to higher costs, especially for larger companies. While it offers a range of advanced features, the overall costs and potential inconsistencies in support could be a concern for some businesses​​​​. It really shines in its modern messenger interface, making real-time chat a breeze.

Zendesk Pricing – Sell, Support & Suite Costs – Tech.co

Zendesk Pricing – Sell, Support & Suite Costs.

Posted: Wed, 19 Jul 2023 07:00:00 GMT [source]

Its multichannel support is more focused on engaging customers through its chat and messaging systems, including mobile carousels and interactive communication tools. However, compared to Zendesk, Intercom might not offer the same breadth in terms of integrating a wide range of external channels. While it excels in interactive and engaging communication, especially on mobile, some businesses might find its focus on chat-based interfaces limiting if they need extensive email or voice call support. Intercom’s UI excels in modern design and intuitive functionality, particularly noted for its real-time messaging and advanced features.

It’s time to upgrade your customer service platform

It also includes extensive integrations with over 350 CRM, email, ticketing, and reporting tools. The platform is recognized for its ability to resolve a significant portion of common questions automatically, ensuring faster response times. Intercom built additional tools to aid in marketing and engagement to supplement its customer service solution. But we doubled down and created a truly full-service CX solution capable of handling any support request. Intercom’s integration capabilities are limited, and some apps don’t integrate well with third-party customer service technology. This can make it more difficult to import CRM data and obtain complete context from customer data.

intercom zendesk

Intercom is 4 years younger than Zendesk and has fancied itself as a messaging platform right from the beginning. Intercom lets businesses send their customers targeted in-app messages. While Intercom also provides a user-friendly interface, some users may find it a tad overwhelming, especially when juggling multiple support requests. Zendesk’s simplicity, combined with its robust functionality, significantly reduces the margin for errors and confusion.

Intercom generally receives positive feedback for its customer support, with users appreciating the comprehensive features and team-oriented tools. However, there are occasional criticisms regarding the effectiveness of its AI chatbot and some interface navigation challenges. The overall sentiment from users indicates a satisfactory level of support, although opinions vary. With Zendesk, organizational data silos can be a thing of the past. We make it easy for anyone within your company to access contextual customer information—including their conversation and purchase history—to provide better experiences. In fact, the Zendesk Marketplace has 1,300+ apps and integrations, from billing software to marketing automation tools.

Unito supports dozens of integrations, with more being added monthly. And they’re all two-way by default, meaning information can flow back and forth in real-time. Help Desk Migration ensures you experience no downtime and continue serving your customers seamlessly.

intercom zendesk

With Zapier’s 6,000 integrations, you can unify your tools within a connected system to improve your team’s efficiency and deepen their impact. With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier. When comparing the omnichannel support functionalities of Zendesk and Intercom, both platforms show distinct strengths and weaknesses. Free trials include unlimited changes, active flows, connected tools, custom fields, and more.

Unito lets you turn Intercom conversations into Zendesk tickets and vice-versa with automated, 2-way updates. This website is using a security service to protect itself from online attacks. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

Employing Help Desk Migration tool, don’t worry about safety of valuable data. We commit to the fresh requirements, run constant advancements, and consistently audit all facilities. Our integration with Intercom enables bi-directional contact and case synchronization, so https://chat.openai.com/ you can continue using Intercom as your front-end digital experience and use Zendesk for case management. With over 100,000 customers across all industries and regions, Zendesk knows what it takes to interact with customers while retaining and growing relationships.

Zendesk’s intuitive design caters to beginners and non-technical users, offering a seamless experience right from the start. For instance, when you need to access specific features or information, Zendesk’s organized interface ensures that everything is easily locatable, reducing search time and user frustration. Now, let’s delve into the Zendesk vs. Intercom comparison to help you make an informed decision when selecting the right customer support and engagement platform that aligns with your specific needs. Intercom, on the other hand, is ideal for those focusing on CRM capabilities and personalized customer interactions. You can foun additiona information about ai customer service and artificial intelligence and NLP. Our CSV import feature allows you to effortlessly handle large volumes of data with options to customize the import type to your specific needs. With the bulk user import option, you can efficiently import users in bulk, ensuring a swift and accurate transfer of data.

Trust us for your Zendesk data migration needs and discover the convenience of a bulk user import feature that streamlines the process from start to finish. When it comes to Zendesk import, Help Desk Migration is your trusted partner. Businesses of all sizes can rely on the Zendesk customer service platform and benefit from workflow management, powerful AI tools, robust insights, and more.

Its intuitive messenger can help your business boost engagement and improve sales and marketing efforts. This feature ensures that each customer request is handled by the best-suited agent, improving the overall efficiency of the support team. Not only does Zendesk offer a free trial, it’s actually sort of a freemium tool, which means you can choose one their tools (live chat, knowledge base, call center software) and use it for free forever. As any free tool, the functionalities there are quite limited, but nevertheless. If you’re a really small business or a startup, you can benefit big time from such free tools.

Does Intercom have ticketing?

Businesses should always consider a tool’s TCO before committing to a purchase. Many software vendors aren’t upfront about the cost of using their products, maintenance costs, or integration fees. Altogether, this can significantly impact affordability in the long term.

You can create articles, share them internally, group them for users, and assign them as responses for bots—all pretty standard fare. Intercom can even integrate with Zendesk and other sources to import past help center content. I just found Zendesk’s help center to be slightly better integrated into their workflows and more customizable. Zendesk’s help center tools should also come in handy for helping customers help themselves—something Zendesk claims eight out of 10 customers would rather do than contact support. To that end, you can import themes or apply your own custom themes to brand your help center the way you want it.

You can even finagle some forecasting by sourcing every agent’s assigned leads. You could say something similar for Zendesk’s standard service offering, so it’s at least good to know they have Zendesk Sell, a capable CRM option to supplement it. You can use Zendesk Sell to track tasks, streamline workflows, improve engagement, nurture leads, and much more. View your users’ Zendesk tickets in Intercom and create new ones directly from conversations. In terms of pricing, Intercom is considered one of the hardest on your pocket.

If you’d want to test Zendesk and Intercom before deciding on a tool for good, they both provide free trials. Intercom has a standard trial period for a SaaS product which is 14 days, while Zendesk offers a 30-day trial. If I had to describe Intercom’s help desk, I would say it’s rather a complementary tool to their chat tools. It’s great, it’s convenient, it’s not nearly as advanced as the one by Zendesk. Whether Intercom is cheaper than Zendesk depends on your specific usage, feature requirements, and the number of users in your organization.

intercom zendesk

Learn more about the differences between leading chat support solutions Intercom and Zendesk so that you can choose the right tool for your needs. It’s modern, it’s smooth, it looks great and it has so many advanced features. I’m pretty sure it’s a benchmark for other chat widgets out there.

Honestly, I was really pleasantly surprised by how responsive the company is. I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.

In this context, Zendesk and Intercom emerge as key contenders, each offering distinct features tailored to dynamic customer service environments. Advanced workflows are useful to customer service teams because they automate processes that make it easier for agents to provide great customer service. Zendesk offers robust, pre-built reports for sales and support teams. Here are our top reporting and analytics features and an overview of where Intercom’s reporting limitations lie. But keep in mind that Zendesk is viewed more as a support and ticketing solution, while Intercom is CRM functionality-oriented. Which means it’s rather a customer relationship management platform than anything else.